FAQs
About Meyer
What does Meyer do?
At Meyer, we create unique, insightful products for the kitchen. But we don’t just design things with our butts glued to chairs in our office! We make it a point to cook, dine, and clean with ordinary, food-loving home cooks in their kitchens around the world, so that we can create products for them that are both fiercely practical and beautifully thoughtful.
By creating unusual and delightful product designs, we want to inspire everyone everywhere to explore the wonders of the kitchen. You can learn more about us on the Our Story page. 📖
What is Meyer Labs?
Where is Meyer cookware made?
How can I get connected with Meyer?
Stainless Steel Cookware
Are they dishwasher-safe?
Can I put them in the oven?
What stovetops are they compatible with?
What kind of utensils can I use on them?
What kind of steel is your cookware made of?
Nonstick Cookware
Are they dishwasher-safe and oven-safe?
Can I put them in the oven?
What stovetops are they compatible with?
What kind of utensils can I use on them?
What is hard-anodized aluminum?
What is ultra-durable nonstick aluminum?
I am not sure about using nonstick cookware. Is it safe?
https://www.scientificamerican.com/article/are-nonstick-pans-safe/
How do I extend the life of my nonstick cookware?
Can I put the Accent Stirfry’s Glass Lid into the oven?
Cooking
Do I need to season my cookware before I start using them?
How do I tell if the pan is hot enough to start cooking?
How can I make sure my stainless steel cookware does not stick?
To fry on stainless steel without sticking, you need to get it hot enough (but not too hot!) before adding your oil. Here's how it's done.
Heat the pan for a bit and dash ⅛ teaspoon of water onto the cooking surface. Check for the following:
- Water bubbles and steams — you’re getting close!
- Water sizzles while tiny beads dance across the surface of the pan — getting closer.
- One or two big beads form immediately upon dropping them onto the pan. Bingo! 🎉
If the pan is too hot, your water will break up into many medium beads that glide across the pan surface. If this happens, remove the pan from heat for a few seconds before trying again.
Once you’ve hit the sweet spot, dry the pan with a dish towel and add oil. After a few seconds, add your food. It should stick less.
Cleaning
Can I use steel wool to clean my cookware?
Should I clean my pan right after I finish cooking?
What are the brown spots on my stainless steel cookware? How can I remove them?
Why are there some white spots on my cookware? Can I still use them?
Warranty & Returns
How do I return an unwanted, incorrect or damaged order?
If you received a damaged or incorrect order, we're so sorry to hear that. We want you to have an amazing experience with Meyer, so please email cs@hk.meyer.com and we'll get you sorted out as soon as possible.
For more details: find out from here.
How can I return my item? Can I drop it off?
1.We will accept return and/or exchange within 14 days of delivery due to manufacturing defects. Our company will check whether the product meets the conditions for return and exchange. If we find it is a certified product quality problem, we will accept return and/or exchange and bear the shipping fee.
2. If you have received an incorrect/missing/defective item in your order: Please email cs@hk.meyer.com and we will get back to you as soon as we can. We will replace the item upon return, or refund it in your PayPal account within 3 to 5 working days (depending on your bank) if the item is not available. You can return the incorrect item via S.F. Express free of charge by having it picked up at your door. Unfortunately we only accept S.F. Express as a courier for this.
Do I have to pay to return my order?
How can I claim my warranty?
Simply keep your invoice for after sales service at Meyer experience store (Address: 382 Kwun Tong Road, Kwun Tong) during the product warranty period.
What does the warranty cover?
This cookware is guaranteed by Meyer to be free from defects in manufacturing and materials for a period of 1 year (or please refer to the period indicated on the warranty card of your purchased product) from the date of purchase.
In the case of a defect, the guarantee will provide the purchaser with an after sales service.
When returning your cookware, please include the original receipt or proof of purchase date or your email order confirmation together with the cookware.
This guarantee does not cover:
- Items that do not have original, unaltered receipt or proof of purchase date.
- Damage caused by incorrect usage that does not follow our use & care guidelines.
- Damage caused by accident, misuse, abuse.
- Damage caused by overheating, improper cleaning and maintenance, such as scratches, stains, or discoloration.
- Damage due to natural causes, such as earthquakes, typhoons, incidental or consequential damages.
- Damage to hob/stovetop.
Do I need my receipt to make a claim on the guarantee?
(Address: 382 Kwun Tong Road, Kwun Tong) during the product warranty period.
Order & Shipping
How will I know if you have received my order?
How do I track my order?
Where does Meyer ship to? / Where can I have my order shipped to? / Can I ship my order internationally?
Do you ship to PO box addresses?
How much does shipping cost?
How long does shipping take?
If you have any issues tracking your order, please reach out to us at cs@hk.meyer.com and we will assist you.
Can I change my delivery address?
If you'd like to change your delivery address, please contact our Customer Service Team using the Contact Us Form.
We try to ship things quickly, so the window for making modifications is short. Please include your order number. Our customer service business hours are Monday to Sunday 10am to 6pm.
If your order has already been shipped, unfortunately the address cannot be changed.